BYD holds 580,000 parts in Australia to cut repair wait times

Key takeaways

• More than 580,000 BYD and Denza parts are held in Australia
• Local dealers receive stocked parts within 24 hours, most interstate within three days
• BYD’s dealer network of 120+ sites is expected to pass 150 by end of 2026

BYD Australia says it now holds more than 580,000 parts for its BYD and Denza models on local soil, with around 95% of the parts for both line-ups kept in stock.

The figures, released on Tuesday, put the value of parts on hand at more than $25 million at any time, spread across more than 24,000 square metres of warehousing in four cities. BYD now has more than 150,000 customers in Australia.

How quickly can BYD get parts to dealers?

For parts that are in stock, BYD quotes these delivery times:

• Dealers near a warehouse: within 24 hours
• Most interstate dealers: two to three days
• Dealers on the other side of the country or in outer rural areas: around one week

The main hub is a 15,000 square metre site in Melbourne’s west, operated with logistics company SF Express. It has a staff of 40 and processes around 600 orders on a busy day. Distribution nodes in Sydney, Brisbane and Perth make up the rest of the network.

BYD keeps Blade battery packs among its local stock. Batteries are one of the slowest EV parts to source when they aren’t on hand, as they generally need to be shipped rather than air-freighted.

Parts supply matters for BYD owners

Repair delays have become a real concern for Australian EV owners. An Australian Automotive Dealer Association report released this year found EV customers face significant waits, with dealers pointing to parts that can’t be flown in and to workshop backlogs that can push out diagnosis alone by weeks.

BYD has faced its share of complaints from owners about slow parts supply, and its local leadership has previously acknowledged the problem after changes to its distribution arrangements.

“Our commitment to Australian customers doesn’t end at the handover. It starts there,” BYD Australia chief operating officer Stephen Collins said.

Holding parts locally addresses one side of the problem. Workshop capacity is the other, and that depends on how quickly the brand’s dealer network can grow its service bays and trained technicians.

BYD’s network now covers more than 120 locations and is expected to pass 150 dealerships by the end of 2026, ahead of the arrival of the M9 people mover.